Privacy policy

East of Eden Spa Privacy Policy

Effective Date: 22/08/2025
Business Name: East of Eden Spa
At East of Eden Spa, your privacy matters. We are committed to protecting your personal
information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs). This policy outlines how we collect, use, store, and disclose your
information to provide you with exceptional service in a safe and respectful environment.

1. What Personal Information We Collect
We may collect the following types of personal and sensitive information:
● Full name, date of birth, and gender
● Contact details (email, phone number, postal address)
● Health information relevant to treatments (e.g. skin conditions, allergies)
● Appointment and treatment history, preferences
● Payment details (securely processed via third-party systems)
● Marketing preferences and communication history
● Information from social media or online interactions
● Any additional information you provide directly or indirectly

2. How We Collect Information
We collect personal information when you:
● Book an appointment (online, by phone, or in person)

● Complete consultation or intake forms
● Sign up for newsletters, promotions, or events
● Interact with us via social media, our website, or emails
● Use third-party booking or payment platforms
● Provide it verbally or in writing during treatments

We prefer to collect information directly from you. If we receive personal data from a third party,
we will notify you.

3. Why We Collect Your Information
We collect your personal information to:
● Provide personalised and safe beauty/wellness treatments
● Manage bookings, treatment plans, and client preferences
● Send appointment reminders, service updates, and promotions
● Process payments securely
● Maintain accurate client records in accordance with health regulations
● Comply with legal and regulatory obligations

We may also use your information for secondary purposes closely related to the primary
purpose, where you would reasonably expect such use.

4. Sensitive Information
We may collect sensitive health information (as defined by the Privacy Act) only when
necessary to provide appropriate treatments and services. This information is:

● Collected with your consent
● Used solely for the purposes stated at the time of collection
● Handled with the highest level of confidentiality and care

We do not collect or use sensitive information unrelated to your care (e.g. political opinions,
religious beliefs, etc.).

5. Disclosure of Personal Information
We may disclose your information:
● To trusted staff, contractors, or service providers (e.g. booking platforms, IT support,
marketing software)
● To third parties with your consent
● When required or authorised by law (e.g. legal obligations, health regulations)

We do not sell or rent your information to any third parties.

6. Storage and Security of Personal Information
We take reasonable steps to ensure your personal information is protected from:
● Misuse or loss
● Unauthorised access, modification, or disclosure

Your information may be stored electronically or in physical form. Where we use third-party
services (e.g. cloud storage, booking software), we ensure they meet Australian privacy
standards.
We retain most client records for a minimum of 7 years, after which they are securely destroyed
or permanently de-identified.

7. Access and Correction of Your Information
You have the right to access and update the personal information we hold about you. To request
access or a correction:
● Please contact us via email or in writing (see contact details below)
● We may need to verify your identity before fulfilling your request
● A small administrative fee may apply for copies of records

We aim to ensure your personal information is accurate, complete, and up to date.

8. Marketing and Communications
We may contact you with information about our services, special offers, or upcoming events.
You can opt out at any time by:
● Clicking "unsubscribe" in any email or SMS communication
● Contacting us directly

Your marketing preferences will be respected and updated promptly.

9. Website and Cookies
Our website may use cookies and similar technologies to:
● Enhance user experience
● Analyse site traffic
● Deliver targeted advertising

You can manage cookie settings in your browser. Please note that we are not responsible for
the privacy practices of external websites linked on our site.

10. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements,
technology, or our services. The most current version will always be available on our website.

11. Complaints or Questions
If you have any questions, concerns, or complaints regarding this Privacy Policy or your
personal information, please contact:
Rosalie Wagenknecht
East of Eden Spa
Address: 6/40-42 Palm Beach Avenue, Palm Beach, QLD, 4221.
Phone: 0452 499 935
Email: rosalie@eastofedenspa.com
Website: www.eastofedenspa.com
We take privacy concerns seriously and aim to respond promptly and respectfully.